Staff Training Strategy 2014-18
Publish Date : 24-12-2014
National Board of Revenue (NBR) is the apex institution for tax administration in Bangladesh. Over the past few years, NBR has taken up major reform initiatives for its three tax wings. As part of the reform initiatives, NBR has increased its efforts to capacity building through staff training and education. Increased emphasis on training and education programmes is aimed at enhancing taxpayer services.
Staff training and education are key of human resource management and its significance has been emphasised in the outline for more improvement of NBR for the period 2013 to 2018. The need for properly and highly trained staff to meet the new challenges of the VAT Administration has been confirmed and recognised.
This medium-term training and education strategy bears the testimony of the priority commitment of the VAT Administration to introduce a new and systematic approach to staff training and education with the objectives of rendering high-quality services to the taxpayers.
The strategy reflects modern and state-of-the-art training philosophies where training is not only perceived as the mere transfer of knowledge but forms the basis for behavioral change, and it incorporates best practices in staff training as applied by modern tax administrations. It spells out the vision, mission, strategic objectives, action plans and approach to perform the assigned responsibilities.
This Staff Training Strategy lays down the scope of training and deals with the training curricula, training formats and tools, training locations and facilities, the recruitment of trainers and lecturers and the preparation and distribution of the training materials.
One of the main goals of this strategy is to introduce a framework within the VAT Administration to build a new learning culture. This new learning culture implies the introduction of the principle of continuous and lifelong learning where training is delivered not only through periodic and formal class room teaching or distance learning tools, and the transformation of the VAT Administration into a learning organisation where training is part of the officials’ daily activities and work tasks.
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