Laws / Rules / Policies / Circulars / Guidelines / Notifications Serial No. Subject Published Date Details 7 Grievance Redress System Guidelines, 2015 (Revised 2018) 05-12-2022 6 Activities relating to the Grievence Redress System (GRS) 05-12-2022 5 Instructions relating to measures by ministries-divisions on receipt and disposal of complaints and reporting to the Cabinet Division 05-12-2022 4 Formulation of practicable strategies for ministries-divisions and review of the future plans about management of public grievences 05-12-2022 3 Nomination of focal point officers on GRS by different ministries-divisions 05-12-2022 2 Grievance Redress System Action plan & Evaluation Guidelines, 2022-2023 05-12-2022 1 Grievance Redress System Action Plan Implementation and Evaluation Guidelines, 2021-22 05-12-2022