Laws / Rules / Policies / Circulars / Guidelines / Notifications

Serial No. Subject Details
7 Grievance Redress System Guidelines, 2015 (Revised 2018)
6 Activities relating to the Grievence Redress System (GRS)
5 Instructions relating to measures by ministries-divisions on receipt and disposal of complaints and reporting to the Cabinet Division
4 Formulation of practicable strategies for ministries-divisions and review of the future plans about management of public grievences
3 Nomination of focal point officers on GRS by different ministries-divisions
2 Grievance Redress System Action plan & Evaluation Guidelines, 2022-2023
1 Grievance Redress System Action Plan Implementation and Evaluation Guidelines, 2021-22